Privacy Policy

Privacy Policy - Effective Date: July 27, 2026

At GroomerFriend, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website https://groomerfriend.com and our mobile application for Android and iOS.

Information We Collect

When you use GroomerFriend, we may collect: Your name, email address, phone number, and business information. Account login details. Appointment schedules and calendar information. Customer information that you choose to enter, such as customer names, phone numbers, addresses, and pet details. Business records, including income, expenses, mileage, and tax-related information that you choose to store. Location data (with your permission) to provide route optimization and mileage tracking. Device information, IP address, browser type, operating system, and app usage data.

How We Use Your Information

We use your information to: Create and manage your account. Help you schedule appointments. Send appointment reminders and reduce no-shows. Optimize driving routes. Track mileage and business expenses. Assist with tax record keeping. Improve our products and services. Respond to customer support requests. Maintain the security and reliability of our platform.

Customer Data

Any customer information you enter into GroomerFriend remains under your control. We process this information only to provide the services you request. We do not sell your customer information.

Location Services

If you allow location access, GroomerFriend uses your location to optimize travel routes, calculate mileage, and improve navigation features. You can disable location access at any time through your device settings, although certain features may not function properly.

Sharing of Information

We do not sell your personal information. We may share information only: With trusted service providers that help us operate our platform. When required by law or legal process. To protect our legal rights, users, or the public. In connection with a merger, acquisition, or sale of assets.

Data Security

We use reasonable and appropriate technical and organizational security measures designed to protect your information from unauthorized access,alteration,disclosure,or destruction.Data transmitted between the app,our servers,and third-party service providers is protected using secure transmission technologies such as HTTPS/TLS where applicable.While no method of electroni storage or transmission over the internet is completely secure,we take reasonable steps to safeguard your information.

Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have the right to: Access your personal information. Correct inaccurate information. Request deletion of your account and personal data. Request a copy of your stored information. Withdraw consent for certain data processing activities where applicable. To exercise these rights, please contact us.

Third-Party Services

GroomerFriend may use third-party providers for services such as: Cloud hosting, Payment processing via Apple App Store and Google Play Store, Analytics, Email or SMS notifications, Maps and navigation services including Google Routes API/Google Maps platform for route and distance calculation. These providers process information in accordance with their own privacy policies.

Children's Privacy

GroomerFriend is intended for professional pet groomers and is not directed to children under the age of 13. We do not knowingly collect personal information from children.

U.S. State Privacy Rights

If you are a resident of California or another U.S. state with applicable privacy laws, you may have certain rights regarding your personal information including: The right to know what personal information we collect, use, disclose, or share. The right to access the personal information we hold about you. The right to correct inaccurate personal information. The right to request deletion of your personal information, subject to legal exceptions. The right to obtain a copy of your personal information in a portable format, where applicable. The right to opt out of the sale or sharing of personal information, if applicable. The right to opt out of targeted advertising or certain profiling activities, where required by law. The right to limit the use of sensitive personal information, where applicable. The right not to be discriminated against for exercising your privacy rights. To exercise any of these rights, please contact us at support@groomerfriend.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Effective Date.

Contact Us

GroomerFriend - Email: support@groomerfriend.com - Website: https://groomerfriend.com