Terms of Service

Terms of Service

Last Updated: July 27, 2026

Welcome to GroomerFriend! These Terms of Service ("Terms") govern your use of the GroomerFriend mobile application (the "App") for Android and iOS and website https://groomerfriend.com (the "Site"), operated by GroomerFriend ("we," "us").

By downloading, accessing, or using our App, you agree to these Terms.

1. Who We Are For

GroomerFriend is built for mobile pet groomers in the United States. By using the App, you confirm you are at least 18 years old.

2. Service Description

GroomerFriend provides:

• Smart Route Optimization • Client & Pet Profile Management • Appointment Scheduling • 1-Tap SMS Reminders with No-Show Evidence Log - You Control Every SMS • IRS Mileage Logging with Date/Time • Earnings, Invoices & Expense Tracking • Offline Data Storage 

3. Subscriptions & Payments

GroomerFriend offers auto-renewable subscriptions: Monthly ($29.99) and Yearly ($299).

All payments are handled by Apple App Store (for iOS devices) and Google Play Store (for Android devices) via In-App Purchase. We do not process payments directly on the website.

Subscriptions auto-renew unless canceled at least 24 hours before the end of the current period in your Apple App Store Settings or Google Play Store Settings.

We do not offer refunds for charges made by Apple or Google. Please contact Apple Support or Google Play Support for refunds.

4. IRS Mileage & Tax Disclaimer

The IRS mileage log feature is for informational purposes only and does NOT constitute tax, legal, or accounting advice. You are responsible for verifying records with your own CPA.

5. 1-TAP SMS REMINDERS & NO-SHOW EVIDENCE LOG - YOU CONTROL EVERY SMS

5.1 You Control Every Message: GroomerFriend does NOT send automatic SMS messages. Every single SMS is manually initiated by YOU with a 1-tap action. You review the message, the client, and the time before you tap Send. Nothing is sent without your explicit tap.

5.2 Your Consent Responsibility: By entering a client's phone number and tapping Send, you represent and warrant that you have obtained prior express written consent from your client to receive SMS messages from you for appointment reminders. You are solely responsible for compliance with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all other applicable messaging laws.

5.3 No-Show Evidence Log: When you send a 1-tap reminder, the App creates a time-stamped evidence record including: the exact message content, recipient phone number, date/time you tapped Send, and delivery status. This log is stored on your device to serve as your business record to document client communication and help dispute no-show chargebacks. We do not guarantee carriers will deliver the message.

5.4 Costs: Standard message and data rates from your carrier may apply to you and your client.

6. No-Show Prevention Disclaimer

Our 1-Tap SMS Reminders and Evidence Log are tools designed to help reduce no-shows and document communication. They do not guarantee client attendance, payment, or that a payment processor will uphold a no-show fee dispute.

7. Offline Mode

The App works offline. Data syncs when internet is restored. We are not responsible for data loss due to device failure if data has not synced.

8. Intellectual Property

All content, logos, features, and designs in GroomerFriend are our property.

9. Termination

We may suspend or terminate your account if you violate these Terms.

10. Disclaimer of Warranty

The App is provided "AS IS".

11. Limitation of Liability

Our total liability is limited to the amount you paid us in the last 3 months.

12. Privacy

Your use is also governed by our Privacy Policy at https://groomerfriend.com/privacy

13. Contact Us

support@groomerfriend.com